Think and Wash - Refund Policy

1. Lost Clothes Refund Policy

• In the unfortunate event of clothes being lost during the laundry process, Think and Wash will refund 40% of the total value of the lost items.
• The remaining 60% will be provided as a washing claim, which can be utilized for future laundry services.
• The decision on the value of the lost items and the washing claim amount will be determined solely by Think and Wash.

2. Claims Process

• Customers must report any lost items immediately within 48hrs and if not we are not responsible for any sort of action
• Claims for lost items must be accompanied by the original receipt or proof of service.
• Think and Wash reserves the right to investigate the claim before issuing a refund or washing claim.

3. General Terms

• Think and Wash is not liable for any damage to items that are not suitable for standard machine washing and drying.
• Customers are responsible for checking their pockets and removing any items before submitting them for laundry.
• Think and Wash reserves the right to refuse service for items that are excessively soiled, contaminated, or pose a risk to the equipment or staff.

4. Refund Disputes

• In the event of a dispute regarding a refund or washing claim, Think and Wash's decision will be final.
• Customers may escalate disputes by contacting the management directly.

5. Liability

• Think and Wash will not be held liable for any consequential, incidental, or indirect damages arising from the loss of items or any other services provided.

6. Changes to Terms

• Think and Wash reserves the right to update these terms and conditions at any time. Customers will be notified of any changes in advance.

By using Think and Wash's services, you agree to abide by these terms and conditions.